Train your sales team for phone calls, one skill at a time.

Start with a situation your team faces: a rushed prospect, an unanswered quote, or a price objection. Turn it into a shared scenario using the library or one of your own.

Present the tool as a place where it’s okay to make mistakes. The customer is fictional, and the AI-generated call report is open to discussion.

The sales rep chooses a moment and explains what they wanted to achieve. You suggest another question, and they try it on a new call. With the Pro plan, you can comment on the moment directly in the call report.

Short, regular calls are easier to fit into the schedule than a half-day training session. Set one exercise per week with a due date, such as two calls practicing a response to a pricing objection. That’s what assignments are for.

For a new hire, start with a cooperative customer, add an objection, then add a time constraint. See onboarding new sales reps.

Explain who can see what. If you choose private feedback, sales managers only see averages. Also explain what the data is for: practice, not compensation decisions.

To track consistency rather than raw scores, look at the number of calls per week and progress across similar exercises.