Terms of Service

This summary is provided for ease of reference; the full text of the articles that follow takes precedence.

• Clozing is published by NOZZL SAS and is for business professionals only.
• The free trial lasts 14 days, with no credit card required: 30 minutes for the organization (calls, and 20 seconds per message sent to the AI coach) and up to 3 sales reps.
• Each call is preceded by a notice stating that the customer is simulated by AI. The application does not retain audio recordings; transcripts are retained for 180 days by default.
• Scoring is based on text, not emotion or voice analysis. Results must always be considered alongside a person’s judgment.
• Questions? Contact support@clozing.example for help, legal@clozing.example for complaints, or security@clozing.example to report a vulnerability.

1.1“Publisher” means NOZZL SAS, whose contact information is provided in the Legal Notice. “Service” means Clozing and the features actually available under the selected plan.

1.2“Customer” means the professional who opens a workspace for their business and, in the case of a subscription, places an order. “Organization” means this workspace. “User” means anyone authorized to access it. The “Owner” represents the Customer in administering the Organization; admins, sales managers, sales reps, and viewers have the permissions associated with their roles.

1.3“Customer Content” means documents, instructions, custom scenarios, messages, and other materials provided to the Service. “Practice Data” includes transcripts, call reports, scores, comments, and exchanges with the coach. “Order” means the accepted quote and its specific terms. “DPA” means the Data Processing Agreement relating to personal data.

2.1The Service is intended exclusively for professional use. The Customer acts for the purposes of their business and ensures that the person committing the Customer is authorized to do so. Plans are not offered to consumers.

2.2These Terms of Service set out the common rules for use, including during the free trial. They do not, by themselves, create a paid subscription. Commercial terms are defined in the General Terms of Sale and the Order.

2.3Each User must comply with these rules and the Customer’s lawful instructions. The Customer is responsible for communicating these rules to their teams and remains responsible for the instructions they give them.

3.1These Terms of Service are made available before an account is opened. Acceptance is recorded along with the applicable version. The DPA is accepted on behalf of the Organization by its Owner through the process provided for that purpose.

3.2For commercial terms, expressly accepted special provisions take precedence over the General Terms of Sale, which supplement these Terms of Service. For processing personal data entrusted by the Customer, the DPA takes precedence in the event of a conflict. Mandatory data protection safeguards remain applicable.

3.3The Privacy Policy, Cookie Policy, and AI Notice provide additional information on their respective subjects. Acknowledging these documents does not constitute general authorization for any use of data.

4.1The Service offers voice simulations with fictional customers, their text transcripts, educational analysis, and a scored call report. Depending on the plan, it also allows users to customize scenarios and scorecards, use an AI coach, assign exercises, and track a team's progress.

4.2Available features depend on the subscription plan, permissions, and the Customer's settings. Plan descriptions are available on the Pricing page. Announcing a future feature does not constitute a commitment to provide it by a specific date.

4.3Simulations are not conversations with real prospects. The Service does not guarantee increased revenue or any level of skill. Certificates that may be issued for practice sessions are not diplomas or professional qualifications recognized by the State. A certificate has a public verification code; the public verification page displays only its title, the holder’s first name and last name initial, organization, period, indicators, and status (valid or revoked).

5.1Users must have a compatible browser, an internet connection, and, for calls, a microphone authorized by their browser. Users must access the Service in an environment suitable for a professional conversation.

5.2The Customer is responsible for the security of its equipment and network. Network restrictions, browser permissions, or identity provider settings may affect access. Support may request the technical information necessary to diagnose an issue, without requiring disclosure of a password.

6.1Account and Organization information must be accurate and kept up to date. Accounts are personal; a single login must not be shared by multiple people. The email address used must be able to receive messages necessary to manage the account.

6.2Access may require email address verification, an invitation, and completion of applicable security steps. The Customer must not create accounts on behalf of third parties without authorization or bypass the rules for assigning user licenses.

6.3The Owner must ensure continuity of administration for their Organization. Before leaving it or deleting their account, they must transfer their rights to another authorized person when necessary to keep an active Owner.

7.1The Customer invites members, assigns roles, and configures teams. The Customer limits permissions to what each person needs and removes access that is no longer necessary, particularly when someone leaves or changes roles.

7.2Results are accessible according to account permissions, team scope, and privacy settings. Private feedback mode limits managers’ access to individual results; aggregate metrics may remain accessible. The Customer informs Users of the settings they choose.

7.3A dashboard does not replace conversations with the people concerned. Managers should verify the context of a result before using it and take into account possible transcription or analysis errors.

8.1Users must protect their login credentials, not share them with third parties, and promptly report any compromise to support@clozing.example or, for a security incident, to security@clozing.example. Users must log out of shared devices.

8.2Two-factor authentication is available. Organization-wide two-factor authentication requirements and SSO are available starting with the Business plan. When the Customer enables SSO, the Customer is responsible for administering the security of their identity provider, including its second-factor requirements.

8.3The Provider applies access controls and rate limits. A protective measure may require reauthentication, revoke a session, or temporarily limit certain operations. It must remain proportionate to the risk identified.

9.1The free trial lasts 14 days, with no credit card required. It includes a total of 30 minutes of use for the Organization (calls and messages sent to the AI coach, counted at twenty seconds per message) and allows up to three sales reps. Trial terms and features are presented when the trial begins.

9.2Trial limits may not be circumvented through successive sign-ups or artificial accounts. Controls are in place to prevent multiple trials for the same company.

9.3The trial's expiration does not result in a charge or automatic conversion to a paid plan. Continuing to use the Service on a paid basis requires an explicit Order. Trial expiration and data deletion are two separate operations; retention and deletion rules continue to apply.

10.1Subscription plans are priced per sales rep per month, excl. VAT. Included minutes are shared across the Organization. Overage charges are subject to the applicable cap for the Organization. Amounts and features are listed on the Pricing page and in the Order. Messages sent to the AI coach are deducted from the same pool of minutes, at twenty seconds per message.

10.2Subscriptions are purchased by quote, with an invoice issued. Online payment is not available. Payment terms, plan changes, and renewals are governed by the General Terms of Sale.

10.3Reaching a limit on minutes, licenses, or overage may prevent new calls or invitations. A limit may not be circumvented by creating multiple accounts or connections.

11.1The Service is used to prepare for and improve lawful professional interactions. The Client and its Users respect third-party rights, data protection rules, and the obligations applicable to their business.

11.2Identity theft, introducing malicious content, accessing another Organization's data, circumventing security or usage controls, and automated requests that disrupt the Service are prohibited. Responsible vulnerability reports may be sent to the security contact.

11.3The Service must not be used to harass, discriminate, fabricate false evidence, or produce unlawful content. Simulations may not be presented as recordings of real customers, nor their results as a certified measure of an individual's performance.

12.1The Client retains the rights it holds in its Content. It grants the Provider only the permissions necessary to host, technically reproduce, extract, process, and return that Content to provide the Service in accordance with the Client's instructions.

12.2The Client ensures it has the necessary rights and permissions before uploading anything. It should favor fictional examples and redacted documents. It must exclude passwords, access credentials, health data, and other sensitive data unless necessary and handled under an appropriate framework. The Service is not intended to host sensitive files.

12.3Documents may be processed by AI providers necessary for the requested feature. The Client takes into account the confidentiality commitments it has made to its own customers and avoids submitting information that it is prohibited from disclosing to these providers.

13.1Before each call, a notice informs the User that they are speaking with an AI-simulated contact. Speech is processed for the conversation and transcribed into text. The application does not retain any audio recordings of calls.

13.2Scoring uses the text transcript and the applicable training scorecard. It is not based on acoustic voice analysis and does not seek to recognize emotions, stress, or personality. Call reports and the coach are identified as AI-generated.

13.3Outputs may contain errors, omissions, bias, or inappropriate wording. The Client reviews generated scenarios before using them and compares analyses with the actual exercise. The AI Notice details these limitations and precautions for use.

14.1The Client determines the purposes of the practice and informs the data subjects in advance about the data processed, objectives, access to results, retention periods, and how to exercise their rights (Articles L1222-3 and L1222-4 of the French Labor Code). It assesses its information or consultation obligations with the CSE based on its situation and intended use (Articles L2312-8 and L2312-38 of the same code). The AI Notice (Articles 8 and 9) provides details on these steps.

14.2The Service must not be used to make exclusively automated decisions about hiring, compensation, promotion, discipline, or termination. A practice score does not, by itself, constitute a complete professional assessment. The Client arranges for meaningful human involvement and allows the User to explain or challenge a result.

14.3Acknowledging the AI notice or transcript does not relieve the Client of its obligation to establish an appropriate legal basis for processing its employees' data. Where necessary, it assesses the need for a data protection impact assessment and training for those who use the results.

15.1The Client is the data controller for its Organization's practice data. The Provider acts as a processor under the terms of the Data Processing Agreement (DPA), including with respect to the use of sub-processors.

15.2The Provider is the data controller for processing related to managing its customer relationships, billing, and legal obligations. Data subjects can find the purposes, retention periods, and how to exercise their rights in the Privacy Policy.

15.3Users should avoid sharing real information about prospects during calls when a fictional example would suffice. The Client must not give instructions that conflict with data subjects' rights or the stated purposes.

16.1By default, transcripts are retained for 180 days and call reports for 365 days. Starting with the Business plan, the Client can set these periods from 30 days to three years. Coach conversations follow the applicable transcript retention period. Data is purged through periodic processing.

16.2The Service allows data export, member deletion, and account deletion, subject to access controls. Prepared exports are available for seven days. Individual deletion may leave usage data that is necessary and aggregate statistics, as detailed in the DPA.

16.3Deleting the Organization closes it and begins a seven-day cancellation period. Data is purged at the end of this period; a deletion certificate is issued once the purge is complete. The Client should prepare its exports before requesting deletion. The handling of backups and records retained by law is specified in the DPA.

17.1Each party protects the other party's nonpublic information received in connection with the Service. It uses that information only to perform the relationship and limits access to people and providers who need it and are subject to a confidentiality obligation.

17.2This obligation does not apply to information already lawfully known, made public through no fault, lawfully received from a third party, or independently developed. Any legally required disclosure is limited to what is necessary; the other party is notified when permitted by law.

17.3Confidentiality applies during the relationship and for five years after it ends. The protection of personal data and trade secrets remains in effect for the period required by their nature and by law.

18.1The Provider and its licensors retain the rights to the software, its architecture, interfaces, document templates, and library. Access grants a nonexclusive right to use the Service for the Client's professional needs, for the authorized period and within the scope of the plan.

18.2No rights are granted to resell the Service, make it available to unauthorized third parties, or reproduce its protected elements. Statutory exceptions and mandatory rights remain unaffected.

18.3The Client may use the results of its practice sessions for its professional needs, subject to the rights of data subjects and third parties. AI-generated content may be similar to content generated for other users; its originality, exclusivity, or copyright protection is not guaranteed.

19.1The Provider uses reasonable efforts to maintain the Service and correct issues attributable to it. Access also depends on the network, equipment, and providers necessary for the Service to operate.

19.2Maintenance, updates, or incidents may interrupt certain features. When circumstances permit, the Provider informs Clients of planned interruptions that may significantly affect their use. An urgent security intervention may be carried out without prior notice.

19.3These Terms of Service do not specify an availability rate or a fixed restoration time. A specific service commitment exists only if expressly agreed in writing. The absence of a fixed restoration time does not relieve the Provider of its obligation to perform its duties diligently.

20.1Support can be reached at support@clozing.example. The Client specifies the feature concerned, the date of the problem, and the information needed to reproduce it, while limiting the personal data shared.

20.2The Client reasonably cooperates in diagnosing the issue and applying a fix. Support assistance does not transfer to the Provider responsibility for decisions about administering the Client's account or managing its employees.

20.3Vulnerabilities and security incidents should be reported to security@clozing.example. Contractual claims should be sent to legal@clozing.example. Requests relating to personal data are handled according to the procedures in the Privacy Policy.

21.1The Provider may restrict or suspend necessary access in the event of a security threat, unlawful use, material breach of these Terms of Service, or nonpayment under the terms of the General Terms of Sale. Where possible, the measure applies only to the affected accounts or features.

21.2Except in an emergency, where required by law, or where there is a risk of the incident worsening, the Provider informs the Client of the reason and gives it an opportunity to provide comments or remedy the issue. If immediate action is taken, the Client is informed as soon as circumstances permit.

21.3Access is restored once the cause of the suspension has been resolved, unless termination is justified. Suspension does not automatically result in data deletion and does not affect the mandatory rights of data subjects.

22.1These Terms of Service apply for the duration of access to the Service. A User's access may end at the Client's initiative, upon account deletion, or when the Organization's right to use the Service ends.

22.2The term, renewal, and termination of the subscription are governed by the General Terms of Sale and the Order. Closing an individual account does not terminate the Organization's subscription. Conversely, commercial termination does not automatically constitute a request to delete the Organization.

22.3At the end of the relationship, the parties arrange for the return and deletion of data under the terms of the DPA. Provisions that must survive the end of access, including confidentiality, evidence, and liability, remain applicable according to their purpose.

23.1Each party is liable for direct, foreseeable, and substantiated damages caused to the other party by a breach attributable to it. The Customer remains responsible for its management decisions and the instructions given to Users. The Provider remains responsible for its own obligations to provide the Service and protect data.

23.2In the relationship with the Customer, the limitations and exceptions of liability set out in Article 24 of the General Terms of Sale apply to claims relating to the Service, including claims alleging a violation of these Terms of Service. They do not stack to create multiple caps for the same facts.

23.3This allocation does not limit data subjects’ rights under the GDPR, exempt either party from liability for gross negligence or willful misconduct, or deprive an essential obligation of its substance. It does not create any personal commercial debt for the employee User in respect of the Customer’s subscription.

24.1The Provider may change the Service to improve it, secure it, or comply with a legal obligation. The Customer may not be required to accept a substantial reduction in the essential features it ordered without notice and without the remedies provided for in the General Terms of Sale.

24.2Any material change to the Terms of Service will be brought to the Customer’s attention at least 30 days in advance, except where required by law or in the event of a security emergency. When acceptance is required, a new version will be presented in the Service. Merely changing a page does not constitute retroactive acceptance.

24.3If the Customer rejects a material change that affects its current offer, it may request a solution that allows the contract to continue or its termination for the affected period, without penalty, under the conditions set out in the General Terms of Sale. Changes that are purely editorial and do not affect rights and obligations do not require this procedure.

25.1These Terms of Service are governed by French law. A complaint may be sent to legal@clozing.example with the information needed to review it. The parties will seek an amicable resolution in good faith; this process does not prevent either party from seeking emergency relief from a court or preserving a deadline for legal action.

25.2The rules on jurisdiction are those set out in Article 27 of the General Terms of Sale, which apply to any dispute relating to the Service, including one based on these Terms of Service.

25.3If a provision is held to be unenforceable, the remaining provisions will stay in effect if the contract can continue. Failure to exercise a right immediately does not constitute a waiver. These clauses do not deprive a User of their own rights against their employer or under data protection laws.

26.1The Customer may retain a copy of the terms applicable when it accepted them. The date and version recorded in the Service make it possible to identify that acceptance. A copy of a previous version of the contract may be requested at legal@clozing.example.

26.2The related documents are the General Terms of Sale, the Privacy Policy, the Data Processing Agreement (DPA), the list of Sub-processors, the AI Notice, and the Cookie Policy.