How it works
- 01
Choose a call to practice
He left his contact information this morning to sell his station wagon. He’s in a hurry and wants to know how much he’ll get.
- 02
Set a goal
Learn about the vehicle, the seller’s expected price, and their timeline, then schedule an inspection.
- 03
Review your wording
Did you find out the mileage, service history, and expected price, and schedule an inspection for a specific date without quoting a firm price?
What does a call in your industry sound like?
He left his contact information this morning to sell his station wagon. He’s in a hurry and wants to know how much he’ll get.
The customer says, “How much can you offer me?” Here’s one possible response.
“To give you a reliable price, I have three quick questions. How many miles does it have, and do you have the service records?”
Customer brief
Example
Paul BernardPrivate seller · “Sell my car” form- Context
- He left his contact information this morning to sell his station wagon. He’s in a hurry and wants to know how much he’ll get.
- Your objective
- Learn about the vehicle, the seller’s expected price, and their timeline, then schedule an inspection.
« How much can you offer me? »
Which objections should you practice?
The ones your team hears every week. The simulated customer raises them at the right moment, based on their mood and what you say.
- “I’m selling on my own. It’s free.”
- “A website will buy the car and pay me tomorrow.”
- “Your commission is too high.”
- “Give me a firm offer right now.”
- “I don’t want to be locked into a consignment agreement.”
Which calls should you practice first?
Three common situations, each with a specific goal.
- Call back a seller who filled out the “Sell my car” form this morning. Goal: learn about the vehicle and schedule an inspection for a specific date.
- Respond to a seller considering an immediate buyout. Goal: honestly compare the net amount and timeline, then let her decide.
- Reassure a seller who is selling on their own and receiving questionable offers. Goal: explain how buyers are screened and how payment is secured.
Scenarios ready for your industry
The Clozing library includes 4 scenarios for this profession and a scorecard titled “Auto broker: calling sellers back and securing the listing.” Add your commission, typical timelines, and how you secure payment: the simulated seller will use these details.
See how scenarios work.
- Calling back a seller who filled out “sell my car”
- Seller tempted by an immediate buyout
- “I’m selling it myself—it’s free.”
- Seller in a hurry who wants a firm price over the phone
How can you get started this week?
The free trial lasts 7 days, with no credit card required. Your first guided call takes four minutes, and the call report arrives right afterward.
Each call report includes a score, phrases to change, and a phrase to use instead. The sales manager tracks everyone’s progress. See the call report and pricing.
Your call report
ExampleOverall score
82 / 100
Breakdown by criterion
Conversation excerpts
You said« We cost less. »
Try this« What matters most to you? »
3 tips to help you improve
- 1Ask an open-ended question.
- 2Rephrase the objection.
- 3Confirm the next step.
What limitations should you know about?
The simulated seller doesn’t know vehicle market values, so don’t use the simulation to determine a price. Give the scenario verified details about your listing agreement. The people and vehicles are fictional.
The call report is a learning aid that analyzes the call transcript. It doesn’t guarantee any results on your real calls.